FAQs

Delivery

Where do we deliver?

We currently deliver throughout the North Island. As we deliver a perishable product, we are generally unable to deliver to your door if you live at a rural address. Instead, we get your order as close to your door as possible with our delivery system, or we can get the order delivered to a friend/family member or your work.

If you live in an apartment building or require a code to access your property, please add detailed instructions in the Delivery Notes when you place your order for our delivery driver to follow

What days of the week do we deliver?

When you place your order online, the Delivery Date will always default to the next available delivery day. We currently offer next day delivery to major North Island cities if you order before 1pm and 2 day delivery service to all other areas of the North Island

We ship Monday to Thursday for delivery Tuesday to Friday.

How much does delivery cost?

Currently we offer $12 for delivery to any location in the North Island

What courier do you use and what time will the courier get here?

We use Fastway Courier. What time will the courier get there? It depends on their run, traffic, day, and where you are. We can’t tell you what time… only what day. Once your order leaves through our butchery doors… we will never see that box again. It is out of our hands and in the trusted hands of the courier. REMEMBER: The delivery is perishable so Fastway Courier are instructed to leave it in the place instructed on the box or at the front door if no instructions are provided. Once it’s delivered the responsibility for the boxes safety passes to you!

What happens if I’m not home when you deliver?

Don’t stress, our delivery drivers are experts at finding the perfect spot for your meat box to stay cool and out of the sun until you arrive home. If you have a particular spot where you’d like the box left if you are out, please put this in the Delivery Notes field when you place your order. The default spot will otherwise be at your front door. REMEMBER: Once it’s delivered the responsibility for the boxes safety passes to you!

Tracking

Every order comes with full tracking from the time of payment. You can receive notifications when your order progresses through

Delivery Guarantee

We’re so sure of the quality of our meat and produce that, in the unlikely event you’re order turns up defrosted, spoiled, out of date or you’re unhappy with anything you buy from us, we’ll both refund your money and replace your purchase.  Simply take a photo of your order and send it to us via the contact page.

Whilst we endevour to keep your order as cold as possible, if your order is left at your door, you are responsible for the order. Please see our terms & conditions for more information

Managing your account

How do I update my personal details?

To update your details, click here. You can update this information anytime or contact our Customer Service team for assistance.

How do I change my password?

You need to be logged in to change your password. Then click here, scroll down, and fill in the ‘Password Change’ section and click ‘Save Changes’. Or contact our Customer Care Team.

What happens if I forgot my password?

Click here and enter your email address. Instructions to reset your password will be emailed to you.

How do I change my delivery address?

To edit your current billing or shipping address, click here.

I’m not receiving emails from you?

To ensure that you receive our mailings, please add online@wholesalemeatsdirect.co.nz to your address book. You can also do this by clicking on “add address” once you receive and open your first email. If you don’t receive any emails from us at all, check your Spam Folder to make sure they are not accidentally delivered there.

Ordering

How do I shop from a past order?

You can view your current and past orders here.

How do I cancel an order?

You need to contact our Customer Service team to request the cancellation of an order. If your order has been picked and dispatched it will not be possible to cancel an order.

Can I change an order once I have submitted it, including adding additional items?

This may be possible if you order has not yet been picked and dispatched. You will need to contact our Customer Service team to request the changes.

When can I place my order?

You can place your order at any time. Our team is always ready to pick and dispatch your order, however at times the website may be down for maintenance in the early hours of the morning.

How far in advance can I order?

Up to one week in advance.

I think that I have accidently sent my order twice, how can I check that I haven’t?

Check your past order. If there is more than one order detailed, contact our Customer Service team and request that one order be deleted.

I am unsure whether or not the order I sent has gone through?

Check your past orders. If there is an order there, you order has been submitted successfully, if not, we have not received an order. Generally speaking, if the items in your order are still in your cart, it has not been sent.

Checkout & Coupons

Are my credit card details I submit secure?

Wholesale Meats Direct is always up to date with the latest security measures to ensure your account details and payment methods are kept secure.

How do I pay for my order?

You can pay either by credit card, debit card. You can currently pay by Visa, MasterCard, American Express or Diners Card. You can take advantage of Google Pay when you checkout using your mobile phone.

When will the money be taken from my account?

As a general rule, payment will be finalised when your order is picked up for delivery. For most areas, this is the same day the order is delivered, but may not be the case for delivery addresses outside the main cities.
Total value of the order is authorised by the banks at the time the order is processed on the website. Payment is finalised on the day your order gets delivered. Depending on your bank’s processes it can take up to 7 working days for this to show up on your account.