FAQs

DELIVERY

What days of the week do we deliver?

We are currently delivering only on Mondays and Thursdays.

 If a public holiday falls on these days then delivery days are pushed forward a week day. e.g. public holiday falls on a Monday then the delivery day will be Tuesday that week.

Where do we deliver?

We currently only deliver within the Auckland Region.

Is there a cut off time for ordering?

Yes. Cut off time for ordering is 8.00 Am any orders placed after this time will be processed and delivered the next delivery day. (Please Note: Our Delivery days are Mondays and Thursdays weekly.)

E.g. If you placed an order at 10.00 Am on a Thursday, your order will not be processed and delivered until Monday.

How much does delivery cost?

Our delivery charges are automatically calculated depending on your specified Auckland delivery location. This can range from a $5.00 delivery charge to a maximum of $25.00 delivery charge. Most locations within Auckland are at our standard rate of $15.00 per order.

When will my Click & Collect Order be ready?

(Currently we are not doing Click & Collect Orders.)

You will be contacted when your Click & Collect or has been processed and is ready for pick up. If you are wanting to pick your order up on a specific day or time you can leave a note in the customers notes section when checking out.

What courier do you use and what time will the courier get here?

We no longer use a courier delivery service. All orders are now delivered by our friendly staff to ensure your order has been delivered and arrives on the day fresh!

What happens if I’m not home when you deliver?

If you have a particular spot where you’d like the box left if you are out, please put this in the Delivery Notes field when you place your order. The default spot will otherwise be at your front door. 

REMEMBER: Once it’s delivered the responsibility for the boxes safety passes to you!

Tracking

We are currently not using a tracking system for our orders but this may be something we are looking into using in the future. If you have any queries about where your order is or the status of it you are more than welcome to contact the store and one of our friendly staff will look into it for you.

Managing your account

How do I update my personal details?

To update your details, click here. You can update this information anytime or contact our Customer Service team for assistance.

How do I change my password?

You need to be logged in to change your password. Then click here, scroll down, and fill in the ‘Password Change’ section and click ‘Save Changes’. Or contact our Customer Care Team.

What happens if I forgot my password?

Click here and enter your email address. Instructions to reset your password will be emailed to you.

How do I change my delivery address?

To edit your current billing or shipping address, click here.

I’m not receiving emails from you?

To ensure that you receive our mailings, please add online@wholesalemeatsdirect.co.nz to your address book. You can also do this by clicking on “add address” once you receive and open your first email. If you don’t receive any emails from us at all, check your Spam Folder to make sure they are not accidentally delivered there.

Ordering

How do I shop from a past order?

You can view your current and past orders here.

How do I cancel an order?

You need to contact our Customer Service team to request the cancellation of an order. If your order has been picked and dispatched it will not be possible to cancel an order.

Can I change an order once I have submitted it, including adding additional items?

This may be possible if you order has not yet been picked and dispatched. You will need to contact our Customer Service team to request the changes.

When can I place my order?

You can place your order at any time. Our team is always ready to pick and dispatch your order, however at times the website may be down for maintenance in the early hours of the morning.

How far in advance can I order?

 Up to 5 days in advance of your nearest delivery date.

I think that I have accidently sent my order twice, how can I check that I haven’t?

Check your past order. If there is more than one order detailed, contact our Customer Service team and request that one order be deleted.

I am unsure whether or not the order I sent has gone through?

Check your past orders. If there is an order there, you order has been submitted successfully, if not, we have not received an order. Generally speaking, if the items in your order are still in your cart, it has not been sent.

Checkout & Coupons

Are my credit card details I submit secure?

Wholesale Meats Direct is always up to date with the latest security measures to ensure your account details and payment methods are kept secure.

How do I pay for my order?

You can pay either by credit card, debit card. You can currently pay by Visa, MasterCard, American Express or Diners Card. You can take advantage of Google Pay when you checkout using your mobile phone.

When will the money be taken from my account?

As a general rule, payment will be finalised when your order is picked up for delivery. For most areas, this is the same day the order is delivered, but may not be the case for delivery addresses outside the main cities.
Total value of the order is authorised by the banks at the time the order is processed on the website. Payment is finalised on the day your order gets delivered. Depending on your bank’s processes it can take up to 7 working days for this to show up on your account.